Shipping policy

At Mayasilk, we’re committed to delivering your fashion with care, speed, and clarity. Please read our shipping policy below to understand how your orders are processed and shipped.

🚚 1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons or sale events, slight delays may occur due to high order volume.

📦 2. Shipping Time & Delivery Estimates

We deliver across India. Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Tier-2, Tier-3 Cities & Remote Areas: 5–7 business days

Note: External factors such as weather, strikes, or courier issues may affect delivery times.

🏷️ 3. Shipping Methods

We partner with trusted courier services to ensure secure and timely delivery.
You will receive tracking details via email or WhatsApp once your order is shipped.

💸 4. Shipping Charges

  • Shipping charges depend on your location, order value, and any ongoing offers.

  • Free Shipping offers (if available) will be clearly displayed on the product page or during checkout.

💰 5. Cash on Delivery (COD) Orders

  • COD orders may require confirmation through WhatsApp or phone before dispatch.

  • Verified COD orders may take an additional 1–2 business days to process.

  • Unconfirmed or unreachable COD orders may be cancelled without notice.

🧾 6. Online Paid Orders

  • Orders paid via UPI, cards, or net banking are processed faster.

  • We use secure payment gateways to ensure a safe checkout experience.

📲 7. Order Tracking

Once your order is dispatched, tracking details will be shared via:

  • 📧 Email (registered email ID)

  • 📱 WhatsApp (if phone number is provided)

For assistance, feel free to contact our support team anytime.

⚠️ 8. Delivery Issues

If your parcel is lost, delayed, or damaged, please contact us immediately at:
📧 Email: mayasilkofficial@gmail.com
📱 WhatsApp: +91 8072983876

For "marked as delivered" but not received parcels, please raise a complaint within 48 hours of delivery status.

🏠 9. Incorrect Address / Failed Delivery

  • Please ensure your delivery address, pin code, and contact details are correct when placing your order.

  • Orders returned due to incorrect details or repeated delivery attempts may incur re-shipping charges.

Thank you for shopping at Mayasilk.in — where elegance meets trust.
We’re always here to ensure your order reaches you safely and on time.